1. Definitions

• Service Provider: Is D-ERT
• Customer: [Customer Name/Company]
• Services: Maintenance, repair, and other services provided by D-ERT on the Customer’s machines.
• Agreement: The agreement between D-ERT and the Customer for the provision of Services, including these terms and conditions.

2. Scope of Services

• D-ERT agrees to perform the Services as described in the service order or contract.
• Any additional services must be mutually agreed upon in writing.

3. Service Requests

• The Customer must provide a detailed description of the issue or required maintenance when requesting service.
• Service requests can be made via email, phone, or online via. Or portal d-ert.com.

4. Service Charges and Payment

• Service charges will be as quoted by D-ERT or as agreed in the service contract.
• Charges may include labor, parts, travel expenses, and any applicable taxes.
• Payment terms are Net 30 days from the invoice date.
• Late payments may incur interest at 2% per month.

5. Customer Obligations

• The Customer must provide access to the machines and any necessary utilities or facilities to perform the Services.
• The Customer is responsible for ensuring a safe working environment for D-ERT’s personnel.
• The Customer must promptly notify D-ERT of any issues or concerns related to the Services.

6. Service Warranties

• D-ERT warrants that Services will be performed in a professional and workmanlike manner.
• The warranty period for Services is 90 days from the date of service completion.
• The warranty does not cover issues arising from misuse, unauthorized modifications, or external causes.

7. Limitation of Liability

• D-ERT’s liability for any claim arising out of or related to the Services is limited to the amount paid by the Customer for the Services.
• D-ERT is not liable for any indirect, incidental, or consequential damages.

8. Intellectual Property

• Any intellectual property created or used during the provision of Services remains the property of D-ERT.
• The Customer must not use D-ERT’s intellectual property without written consent.

9. Confidentiality

• Both parties agree to keep confidential any proprietary information received from the other party.
• This obligation continues after the termination of the Agreement.

10. Governing Law and Dispute Resolution

• These terms and conditions are governed by the laws of India.
• Any disputes arising out of this Agreement shall be resolved through  arbitration, mediation, or courts in Within Mumbai jurisdiction.

11. Force Majeure

• D-ERT is not liable for delays or failures in performance due to causes beyond its reasonable control, including acts of God, natural disasters, and industrial actions.

12. Severability

• If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Entire Agreement

• These terms and conditions, along with any associated service order or contract, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

These terms and conditions aim to clarify the responsibilities and protect the rights of both D-ERT and the customer, ensuring a smooth and professional service experience.